We would like to thank you for your patience.
Please do not attend the practice without a prior appointment.
We are open for face-to-face care. Many patients are eager to come back and see us right away, so we’re prioritising appointments based on patient need. In the first instance you will be referred to a dentist to conduct a telephone triage and assess your need. We are seeing emergency patients where possible and we are starting to see patients for treatment.
If you do need an appointment or advice, please email the practice or call directly. Your dental appointments for now and near future will look different.
Please take a moment to find out how below:
Before the day of your appointment:
We will request payment over the phone if required to reduce contact in the practice. We’ll call you to conduct a pre-visit questionnaire – so we can make sure you have no COVID-19 symptoms and we can treat you safely.
Before you enter the practice:
Please don’t arrive too early or before your appointment. This will help us maintain social distancing by avoiding a ‘build-up’ of patients within the practice. Please don’t bring anyone else into the practice with you unless necessary. Exceptions include a parent/guardian of children under 18 years old, or a carer. Please bring as little belongings with you as possible, this limits the risk of any contamination.
Inside the practice:
We’ve adjusted our waiting areas and spaced out appointments – so you can maintain safe social distancing. You must clean your hands using the antibacterial gel provided as soon as you enter the practice. You’ll be given a mask to wear on arrival to ensure your safety during your visit. Our staff will also be wearing appropriate PPE to ensure your safety. We’ll ask you some arrival questions to confirm the information you gave in the pre-visit call. We’ll check your temperature using a non-contact thermometer. If it is deemed to high, your appointment will be rescheduled for a later date.
We’ll ask you to keep all belongings with you and avoid leaving the waiting area until you are collected for your appointment. Patient bathrooms are still operational but please ask the receptionist before use. This will ensure we know the facilities have been used and can clean appropriately.
After your appointment:
To keep you safe, we’ll ask you to use contactless payment instead of cash wherever possible. You can book any future appointments or follow-ups with our receptionist.
If within 14 days of your appointment you begin to develop any symptoms of possible COVID-19, such as a high fever or a new continuous cough, you should contact the practice to inform them and follow the appropriate self-isolation advice.
If you are in pain or in need of support and need help or advice, please contact us in the usual way. If you do not have your own dentist you can contact us to register or go to www.nhs.uk/service-search/find-a-dentist.
Alternatively, call the dental helpline for following areas:
Greater Manchester: 0333 332 3800
Cheshire and Merseyside: 0161 476 9651
Staffordshire/Stoke On Trent: 0300 123 0981
Whilst we are observing social distancing, you should continue to telephone us, rather than attending in person without an appointment. It will likely be some months before our services return to what you previously experienced as normal and will be dependent on the further easing of COVID-19 control measures.
In line with the Government guidelines, please read the latest advice to stop the spread and protect yourself from Coronavirus, this link also includes the latest NHS guidance: www.gov.uk/coronavirus.
